Free Shipping over $50 or more!

FAQS

Wingbot Rewards

How does it work? Every time you spend $1 at our shop, you get a point! Get a total of (insert # of points here) and you get (reward here). The break down is below:

100 Points: 5% off your next order
200 Points: 10% off your next order
300 Points: 20% off your next order

Just opening an account rewards you 100 points! In addition to that, you can do a number of things around the site to gain points. Such as leaving reviews, sharing on social media, submitting some info, just to name a few. Our rewards system will also have seasonal rewards such as freebies, extra promo codes, and more! Check back often and see what's in store. :)

100% Genuine Guaranteed 

We work directly with official brands from around the world to offer the best to you. So we guarantee that each and every one of the items in our catalog is 100% legit. If you discover something off or curious about something you receive, contact us through our website or msg us on Instagram or Facebook. 

What does pre-order / back-order mean?

Pre-order /back-order means that we are currently low on or have no stock of an item, your order will be shipped as soon as the item becomes available.

Free Shipping

All purchases over $50 qualify for free shipping. (Applies to within the U.S. only) 

Where will you be shipping from?

We ship from New York City. 

Shipping Times

Shipping times heavily depend on where the customer is located. After placing your order, it will be marked as pending until it is carefully packaged and shipped. We ship our pending orders every Monday, Wednesday, and Friday. The cut-off for shipping same day is at 1 PM. Anything ordered after will be shipped the following day. Once the order has shipped, you will be notified via e-mail and provided with a tracking number. 

Standard domestic shipping usually takes between 2-5 working days depending on your location unless stated otherwise. 

Express domestic shipping usually takes between 2-3 working days depending on your location unless stated otherwise.

Please allow an additional 1-2 working days for order processing time.

Shipping Charges, Taxes

Unless stated otherwise, all orders are shipped out from our warehouse in New York, NY. The customer is responsible for sales and all other taxes, associated with the order, if applied, however, designated. The tax rate will be based on where your home address is located. Additional import tax may also apply.

Return Policies

Products purchased directly from Wingbot by a customer may not be returned by Customer once the product leaves Wingbot facilities unless the product is defective upon arrival. Refunds will be provided only for products with manufacturing defects.

Do you charge a re-shipping fee?

We may charge a processing fee to re-ship orders that have been returned to us for the following reasons:


1. Unknown reason – refused or rejected upon delivery
2. Insufficient/incorrect address entered during the ordering process
3. Unclaimed parcels from your local post office

Exchanges

For exchanges, we'd be happy to exchange items within 14 days of the customer receiving the product. We ask that the customer covers the return shipping cost. Upon receiving the returned item, we will ship out the replacement the same week and provide a new tracking number. To inquire about an exchange, please contact wingbotinc@gmail.com or through our contact us page.